FAQ’s

You can upload your property layout, access points, gate codes (if applicable), resident contact information, and any special considerations like disabled occupants or pets.

All submitted information is stored securely and accessed only by authorised FRNSW personnel during emergencies or safety planning activities. We follow strict data protection protocols.

Homeowners, renters, landlords, and property managers are all encouraged to register — any information that can help us access and navigate your property can support safer emergency outcomes.

We recommend reviewing and updating your data at least once a year or whenever there are changes to your property layout or occupancy.

Yes. Access to property layouts and key contact details can save critical time and allow our teams to plan safer, faster entry — especially in complex or hard-to-reach locations.

We are working toward expanding access with multilingual support to ensure all NSW communities can participate fully in improving emergency readiness.

No. Always call Triple Zero (000) in an emergency. This portal is a preparedness tool — it supports faster response when used in advance, but it does not replace emergency services.